Your questions about Gifts in Action answered

ActionAid's exciting new range of Gifts in Action give you the chance to buy your friends or family presents that they definitely won't have already or exchange. That's because, with the money we receive, we will help families living in poverty throughout the world to change their lives.

If you'd like to know more about Gifts in Action, simply read on. And if you need to talk to us about any questions we've left unanswered, please call us on 01460 23 8047.

• Why should I buy Gifts in Action?
• How do I buy Gifts in Action?
• Why do I need to create an account?
• Will my details be secure?
• What is my address book for?
• Can you deliver my gift directly to the recipient?
• Can you deliver gifts to more than one address?
• Can you deliver Gifts in Action abroad?
• What if I'm unhappy with my gifts?
• How quickly will my gift arrive?
• Who do I contact if my gift hasn't arrived?
• How is my money spent?
• Can I find out more?
• Who is ActionAid?

Why should I buy Gifts in Action?

Because Gifts in Action are very special presents. Each one you buy will help make the world a fairer place for its poorest people. Closer to home, your friend or relative will receive a unique gift card that illustrates the type of work your donation might help make possible throughout the world.

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How do I buy Gifts in Action?

You can buy them quickly and securely on this website. Alternatively, you can call us free on 0800 085 8550.

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Why do I need to create an account?

This year, we've made several improvements to Gifts in Action. You can now create an address book and send gifts to multiple addresses through the site. To do this, we also need you to set up an account to make shopping quicker and easier.

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Will my details be secure?

Your personal details will be completely secure. Your account is password protected and nobody will have access to it but you.

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What is my address book for?

Your address book allows you to store the addresses of recipients, should you wish to send their gifts direct. You can add as many addresses as you need and this information will also be completely secure.

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Can you deliver my gift directly to the recipient?

Yes. We can also send your gift abroad or deliver multiple gifts to different addresses.

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Can you deliver gifts to more than one address?

Yes. To send gifts to different addresses, you'll need to create an account, log in and enter your chosen recipients' addresses into your address book. Alternatively, you can call us free on 0800 085 8550.

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Can you deliver Gifts in Action abroad?

We can. Order quickly and easily online or call us free on 0800 085 8550 to make arrangements.

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What if I'm unhappy with my gifts?

We very much hope you won't be. But if you aren't happy with your gift cards or if they are damaged, please call 01460 23 8047 to arrange a refund or replacement.

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How quickly will my gift arrive?

Your gift should be with you (or the recipient) within 8 working days of your order if it is being delivered in the UK. For overseas delivery, please allow 10 days. If for any reason you encounter a problem, you can call us on 01460 23 8047.

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Who do I contact if my gift hasn't arrived?

If you are having a gift delivered in the UK and more than 8 working days have elapsed since your order, please call us on 01460 23 8047 and we will investigate. In the case of overseas delivery, please contact us on the same number if your gift does not arrive within 10 working days.

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How is my money spent?

The money you give will go towards a whole range of programmes to help poor communities overcome poverty. By supporting Gifts in Action, you can trust us to spend the money where the need is greatest. In return your chosen recipient will receive a card illustrating how your donation might be used around the world.

As the examples show, we work with local people to help them access basic rights like a home, water and an education. With the skills and confidence they gain, they go on to further improve their lives – and offer their children a brighter future. With our help, poor communities are then better able to make governments and international companies change unfair practices that affect their lives.

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Can I find out more?

You can find out more about ActionAid's work at www.actionaid.org.uk

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Who is ActionAid?

Established in 1972, ActionAid is one of the UK's largest development charities. We believe that everyone has a right to healthcare, education, nourishing food, clean water and a say in the decisions that affect their lives. Last year, we helped over 19 million people in over 40 countries gain access to these essentials. You can read more about our work at www.actionaid.org.uk

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